Product Returns :
Players Edge Sports :
384 Warrigal Road,
Ashburton,
Vic 3147
Please include a note with your invoice number if possible. We cannot be responsible for shipping (and return shipping) costs on orders that we shipped correct. We will look after all shipping costs if for some reason we sent you an incorrect item.
Ashburton Store Trading Hours :
Monday - Friday : 9.00am - 5.30pm
Saturday : 9.00am - 1.00pm
Warranties:
Please ship your faulty product back to the above address and include your invoice number and contact details. All heads are guaranteed by their manufacturers for 6 months from the time of purchase, should you break your head within 6 months of purchase we will ship you a new unstrung head. Handles, with the exception of all aluminum handles and Warrior's titanium defense handles, are guaranteed for 6 months also. Equipment and clothing will have to be evaluated by us on a case by case basis -- if something falls apart immediately then its faulty, but getting a hole in your gloves after 2 months of practice or games does not warrant a replacement.
Warranties can only be claimed once. If we claim a broken item for you, and it breaks again later in the season, the manufacturer will not replace the item again. We are not the company honouring the warranty, we are handling a warranty on the manufacturers behalf and we can only replace an item if it's in stock and a current product. If there is a faulty product purchased through a company other than Players Edge Sports, the warranty would then need to be handled directly through the manufacturer.
For all Cricket claims please bring the item into our store for assessment. If we determine a claim is warranted we will return the item to the manufacturer for further inspection. Goods will only be replaced or repaired at the discretion of the manufacturer.
Shipping Rates & Policies :
All local orders have a minimum charge of $8 per order which will cover the initial 2kg, (large, bulky items weighing more than 2kg will be charged at an appropriate rate per kilo. Any applicable freight charge will appear at time of checkout before order is submitted). Products that qualify for free shipping have a green "Free Shipping" tag on the image. If multiple products are purchased & 1 or more of those products incur a shipping cost, there will be a shipping calculated at checkout excluding the weight of the "Free Shipping" product.
Q : How long will my order take to arrive after completing?
A : Depends on where the item is being sent
Australia Post - eParcel within Australia can take 1 - 3 days perhaps slightly longer for Western Australia, Northern Territory, Tasmania and regional areas.
Q: My order hasn't arrived within the expected time frame. What happens now?
A: You will have received an email when your order was shipped. This email contains a consignment number and contact details for Australia Post e-Parcel. You can contact them on 13 76 78 to track your parcel. This information will help eParcel trace your order. If you are still concerned contact our Customer Service Team – 1300 572 733 during business hours – for further information.
Q : Which service do you use to send ?
A : Within Australia we send via Australia Post eParcel which can be tracked. If the delivery is attempted & nobody is home a card will be left for pickup at your local Popst office. If not collected within 1 week another card will be left - you will then have a further week for collection. We occasionly send oversized parcels via Star Track Express. You will receive an email with tracking details upon the goods shipping from our distribution centre.
For Overseas we send via Australia Post Track & Trace - Del. 3-10 Day
Q: Will I have to sign for my delivery?
A : Yes, however you may nominate to have the parcel left without a signature (e.g. on your door step). We recommend voluntary insurance on any items that are to be left unattended as we can't take responsibility for any lost packages left by the courier under instruction.
